Shipping & Returns
Rubber Track Orders:
Most orders ship out the same same business day day if the order is placed by 3:00 pm EST. Majority of rubber track orders are delivered to the customer within 1-3 business days. We do not have any control over our shipping partners nor are we liable for their operations, or weather that may delay or affect a shipment. Every possible measure is taken to get our product from Point A to Point B as quickly as possible.
Order Cut-Off Time:
Most Orders will ship out the same same business day if the order is placed by 3:00 pm EST (Monday thru Friday).
Most Tracking numbers will be uploaded within 24 hours of Carrier pickup.
For all orders shipped via UPS Ground within the 48 contiguous United States, shipping and handling cost is determined upon the size and weight of your package(s). When ordering, please be sure to provide a complete, accurate, and valid physical street address to ensure timely shipping. This means include any apartment numbers, suite numbers, and street types (i.e. Dr, Ln, Cir, Ave, Blvd, etc.). If an order is returned to us by UPS for any reason (i.e. undeliverable address), you can only be refunded for the purchase price of the product (excluding shipping and handling charges).
Saturday Delivery Note: Any order shipping via Ground, Next Day Air, or 2nd Day Air will NOT include Saturday Delivery. If you need Saturday delivery, please call us for details.
Do we ship to P.O. boxes?
No, UPS does not ship to P.O. Boxes. You must provide us with a valid physical street address in order for us to ship products to you.
Oversize/Overweight Shipments Requiring Freight
If you have questions about oversize or heavy items, or any other form of non-standard shipping, please contact us at (724) 590-0225. Any order exceeding 150 lbs will be shipped via Truck LTL Freight and REQUIRES somebody to be on site to receive the shipment and sign for delivery. Online checkout option using Freight Method is only available for the Lower 48 States. If shipping freight to Alaska, Hawaii, or Puerto Rico, please email or call for custom freight quote.
What is our return policy?
We will accept returns for up to 30 days after you have received the item(s) minus a 20% restocking fee (if applicable) (not including original shipping and handling fee and any actual shipping charges that we incur). Once we receive your items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and the purchaser will pay for return shipping.
ALL RETURNS MUST BE PROPERLY INSURED. If we never receive your return, we cannot issue a refund.
Should you receive a product you didn’t order or an incomplete shipment, we will make every attempt to correct your order or issue a refund for the missing items. In cases such as these, we will reimburse you for any return shipping charges you incur. In the event that any of your products arrive damaged, please contact us via e-mail at email@example.com and follow the instructions below on how to return items. Once your damaged product(s) have been returned to us, we will send a replacement immediately. In this case, we will pay for any additional shipping charges.
How do I return something?
Before returning a product, please contact us for a Return Merchandise Authorization (RMA) number by sending an e-mail to firstname.lastname@example.org and provide the following information:
1. Your order number
2. Your name
3. The product(s) being returned
4. Reason(s) for return
5. Daytime phone number
6. Your e-mail address
All prices are in USD